Subscriptions & Lumens
Find everything you need to know about Pro plans, Lumen purchases, billing, refunds, and subscription management. This collection covers how Lumens work, how to earn or purchase them, and how to manage or restore your subscription.
8 articles
What Are Lumens?Learn what Lumens are, how they work, and how they’re used to generate and enhance images in starryai.
I Purchased Pro, but My Account Is Not Marked as ProLearn how to restore your Pro subscription if it isn’t appearing on your account and what to do if restoring doesn’t work.
I Purchased Lumens, but They Didn’t Show UpLearn what to do if purchased Lumens don’t appear, how to restore your purchase, and where to find your Order ID on Apple, Google Play, or Web.
How Can I Get a Refund?Learn how to request a refund for mobile purchases through Apple or Google Play, and how to request a refund for web purchases directly through support.
How Do I Cancel My Pro Subscription?Learn how to cancel your Pro subscription on iOS, Android, or Web, and understand platform-specific cancellation requirements.
What's your refund policy?Learn about starryai’s refund policy for Pro subscriptions and Lumen packs, including eligibility requirements and how to request a refund for Web purchases.
Why can’t I Log In to starryai Despite Having a Subscription?Learn why your subscription may not appear after logging in, how account login methods affect subscription syncing, and what to do if you’re logged into the wrong account.
Why Am I Seeing a “Out of Lumens” Message on Unlimited Pro?Learn how Unlimited Pro works, why you may see Lumens errors, which features are included in unlimited generation, and when additional Lumens are required.