If you’re having trouble accessing your Pro subscription or purchased Lumens, the issue is usually related to the account you’re logged into.
Your subscription is tied to the exact account/email used at the time of purchase. If you log in with a different account, your subscription will not appear.
You may notice:
Your account shows Free plan
You see 0 Lumens
You’re prompted to upgrade again
This means you’re logged into a different account.
Common Causes
🔹 Using the Wrong Login Method
If you originally subscribed using:
Google, but you log in with Apple
A different Gmail account
A different email entirely
Your subscription will not sync.
🔹 You’re on a Guest Account
When you first open the app, you may be using a guest account.
Guest accounts are temporary and are not linked to subscriptions. If you purchased Pro while logged into a different account, it will not appear on the guest account.
Important Limitation (Mobile)
The mobile app currently does not have a logout option.
If you are logged into the wrong account, you cannot simply log out and switch accounts within the app.
How to Fix It
✅ Step 1: Try Restore Purchase
Open the Pro/purchase screen and tap “Already Purchased” to resync your subscription.
✅ Step 2: Log in via Web
Use a web browser to log in with the email you believe is tied to your subscription.
This can help confirm which account holds the Pro plan.
✅ Step 3: Contact Support
If you're unsure which account holds your subscription, contact support and provide:
The email you’re currently logged into
The email you believe is tied to the subscription
Your Order ID (if available)
We can verify the subscription and transfer data if needed.
Recently Changed Email?
If you switched emails, subscriptions do not automatically transfer between accounts. You’ll need to contact support to consolidate accounts or move your data.