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What's your refund policy?

Learn about starryai’s refund policy for Pro subscriptions and Lumen packs, including eligibility requirements and how to request a refund for Web purchases.

Updated over 2 weeks ago

We offer refunds for Web purchases under the following conditions:

Pro Subscriptions (Web Only)

You may be eligible for a refund if:

  • The purchase was made within the past 7 days, and

  • You’ve used less than 5% of your monthly Pro Lumens, and

  • You are not satisfied with your purchase

Lumens (Web Only)

You may be eligible for a refund if:

  • The purchase was made within the past 7 days, and

  • You’ve used less than 5% of the Lumen pack, and

  • You are not satisfied

📱 Mobile Purchases

This refund policy applies only to Web purchases.

For purchases made through the Apple App Store or Google Play, refunds must be requested directly through the respective platform:

👉 https://faq.starryai.com/en/articles/6482294-how-can-i-get-a-refund

How to Request a Refund (Web)

To request a refund for an eligible Web purchase, please contact our support team:

👉 https://faq.starryai.com/en/articles/6800046-where-can-i-file-a-support-ticket

Our team will review your request and respond as soon as possible.

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