Please contact us with your purchase receipt and your Order ID Number and we'll add the Lumens to your account ASAP.

If you are an Android member, your Order ID Number will look like GPA.xxxx.xxxx.xxxx.xxxxx where the x are numbers.

If you are an Apple member, your Order ID Number will be a ten digit number that is a mix of Capital Letters and numbers.

If you are a Web member, your Order ID Number will look like xxxx-xxxx where the x are numbers.