Paid Lumens are usually added to your account instantly. In rare cases, there may be a delay or syncing issue with Apple, Google Play, or Web purchases.
If your Lumens haven’t appeared, follow the steps below.
✅ Step 1: Restore Your Purchase (Mobile Only)
Open the app and tap the Restore Purchases or “Already Purchased” button on the purchase screen.
This often resolves the issue immediately by re-syncing your purchase.
✅ Step 2: Contact Support
If restoring doesn’t work, please contact support and include:
A screenshot of your purchase receipt
Your Order ID / Transaction ID
The platform you purchased from (Apple, Google Play, or Web)
If submitting via the app:
Open In-App Support
Select “I bought Lumens/Pro but they are not showing up ⭐️”
Attach your screenshot
Our team will verify your purchase and apply your Lumens if needed — usually within 24 hours.
How to Find Your Order ID
Apple (App Store)
Your Order ID is a mix of capital letters and numbers.
You can find it:
In your Apple receipt email
Or by going to:
Settings
Tap your Apple ID
Media & Purchases → View Account
Purchase History
Select the purchase
Android (Google Play)
Your Order ID will look like:
GPA.xxxx.xxxx.xxxx.xxxxx
You can find it:
In your Google Play receipt email
Or in:
Google Play Store
Profile icon
Payments & Subscriptions → Budget & History
Select the purchase
Web Purchases
Your Order ID will look like:
xxxx-xxxx
You can find it in your web purchase confirmation email.
If you’re unsure where to locate your Order ID, let us know which platform you used and we’ll guide you.