If you haven’t received your Lumens after sharing on social media, please review the checklist below:
✅ 1. Share Through the Earn Lumens Screen
Make sure you are sharing directly from the Earn Lumens section in the app (top-right corner). Posts made outside of this flow will not be tracked or rewarded.
After posting, return to the Earn Lumens screen and verify your reward there.
✅ 2. Double-Check the Required Phrase
Ensure you used the exact required phrase when posting.
No typos
Correct capitalization
No missing words
Even small mistakes can prevent the system from detecting your post.
✅ 3. Confirm Your Username Is Correct
In Profile Settings, make sure:
Your social media account is linked
The username is entered correctly (usernames are case-sensitive)
The link in your profile works when clicked
Your account is public and accessible
If your profile is private, we won’t be able to verify your post.
✅ 4. Meet the Follower Requirement
Some social platforms require a minimum number of followers to qualify for Lumens (e.g., at least 25 followers).
Make sure you meet the requirement before sharing.
Still Having Issues?
If everything above checks out and you still haven’t received your Lumens, please contact support and include:
Your username
The social platform used
A link to the post
We’ll be happy to help resolve it for you.